Customer Engagement Strategy: Using Emerging Technologies to Transform the Customer Journey, (Hardcover)

<p><b>Deliver lasting customer value through data-led, technology-enhanced engagement strategies.</b><br><b><br><i>Customer Engagement Strategy</i></b> by <b>Joern Schlimm</b> is a strategic guide for senior decision-makers who want to move beyond short-term campaigns and design customer experiences that deliver measurable results. Grounded in global research and proven industry frameworks, it provides tools for transforming emerging technologies into sustainable, ROI-driven engagement strategies that strengthen brand equity and customer loyalty. </p><p>Written for decision-makers shaping enterprise growth, this book explores how to align digital innovation with governance, performance metrics and long-term business impact. Drawing on real-world examples from organizations such as Breitling, Europa-Park and ZEISS, it highlights how forward-thinking brands create competitive advantage through purposeful innovation. </p><p>You'll learn how to: <br>- Apply data-led frameworks to deliver consistent, high-value customer experiences <br>- Integrate AI, Web3 and immersive environments into measurable engagement strategies <br>- Use proven insights to govern innovation and mitigate technology adoption risks <br>- Lead transformation that connects business performance with customer outcomes </p><p>Combining strategic foresight with actionable insights, <b><i>Customer Engagement Strategy</i></b> helps senior leaders make informed, evidence-based decisions that drive growth, enhance governance and deliver meaningful customer relationships across every channel. </p><p><i><b>Themes include: </b> digital transformation, customer experience strategy, data-driven marketing, ROI measurement, technology governance, innovation leadership</i></p>

• Customer Engagement Strategy: Using Emerging Technologies to Transform the Customer Journey, (Hardcover)
• Author: Joern Schlimm
• ISBN: 9781398628311
• Format: Hardcover
• Publication Date: 2026-09-29
• Page Count: 280